Learn about our complaints policy and how we handle your concerns.
Here you’ll find detailed information on the process for filing complaints and claims, ensuring your concerns are addressed clearly and effectively.
Committed to resolving your complaints effectively.
Learn about the most common complaints and how we handle each case with care and transparency.
Quick and clear attention to your complaints
Our team handles every complaint diligently to provide quick and satisfactory solutions.
Simple and accessible process
We provide a simple process that reduces time and improves the customer experience.
Commitment to continuous improvement
We use every complaint as an opportunity to improve our services and exceed expectations.
How can I file a formal complaint?
You can send your complaint via our email address.
How long does it take to resolve a claim?
We promise to respond within 10 business days of receipt.
What information do I need to file a complaint?
Please include clear details, evidence, and your contact information.
Please contact our customer service team for immediate assistance.
Av. General Flores 547, 70000, Colonia del Sacramento, Colonia.